EXCHANGE/RETURNS/REFUNDS 

RETURNS

We will accept returns for exchanges and refunds under the following conditions:

Returns must be received by Hoopfest Basketball within 30 days of purchase.

After the 30 Days a store credit/ gift card will be issue.

Returns must be unworn and in new condition. 

  • Items must be in new condition (free of human and pet hair)
  • Items cannot be washed or dried

Upon inspection any item received under these conditions may result in your return/exchange being denied* 

If possible please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.

Send to:

If you have any questions about your return please send an email to contact@hoopfestbasketball.com

EXCHANGE 

The customer will incur the costs to return all item(s) for exchange except for situations where the mistake is on our behalf. We will then send over a return label to send back the wrong products.

*In the event an item is not available for an exchange we will issue a refund or store credit for the returned item.

REFUNDS 

After receiving the returned item, upon approval Hoopfest Basketball will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.