HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED OUT?
Orders are processed within 1-3 business days. Business days are Mon-Friday excluding holidays. Processing is pulling and packaging the products, so they are ready to ship out.
Orders submitted prior to 2 p.m. ET will begin processing the same business day.
Orders received after 2 p.m. ET will begin processing the next business day.
For special products like FREE tees and other promotional items, please allow 2-4 weeks for delivery.
Holiday season processing time extends to 14 business days (Mon-Fri) due to the high volume of orders.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER ONCE IT HAS BEEN SHIPPED OUT?
First Class (3-4 business days)
Priority (1-3 business days)
FedEx/USPS Smart Post (3-7 business days)
Estimated delivery time for First Class International orders varies. **
Estimated delivery time for Priority International orders is 7-14 days
Estimated delivery time for DHL orders is 1-5 days.
** In certain situations, international orders can take up to 4-6 weeks to arrive once shipped depending on customs. For First Class packages the tracking number is only available through USPS.com until the time it leaves the United States. Once your package leaves the United States tracking information will not be available. **
Please make sure to fill out all information correctly to avoid extended delays in shipping times.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.
WHAT SHIPPING SERVICE DO YOU USE?
United States Postal Service (USPS)
United States Postal Service (USPS)/FedEx – *Smart Post Service is used for selecting Free Shipping orders and returns/exchanges*.
BAD ADDRESS/INVALID ADDRESS/ MISSING APT #
In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via email on Day 1. If no response is received back from the email, then a phone call will be initiated on Day 2. If we do not receive a response within 7 business days your order will be cancelled and refunded.
In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Hoopfest Basketball will re-ship the original order.